At Eflorist, we understand that sometimes the recipient may not be home when the flowers are delivered. In this article, we'll explain our process for such situations and how we ensure successful delivery, even when no one is available to receive the bouquet.
Leaving with a Neighbour or in a Safe Place:
Our dedicated florists and couriers will make every effort to deliver the flowers directly to the recipient. In cases where the recipient is not home, they will try to leave the bouquet with a neighbour or in a safe and secure location at the delivery address. This ensures that the flowers can still be enjoyed, even if the recipient is not present at the time of delivery.
Return and Alternative Delivery:
If there is no safe place available to leave the flowers, the bouquet will be taken back to the flower shop or courier depot. From there, a note will be left to the recipient for them to pick it up later at their convenience. It's important to note that while we make every effort to maintain the freshness of the flowers, we cannot guarantee their freshness in such cases.
Avoiding Missed Deliveries:
To prevent missed deliveries, we recommend sending the Track & Trace link to the recipient for courier delivered flowers. This allows them to adjust the delivery time themselves if they won't be home to receive the package.
Additionally, you can check if there's an option to change the delivery on the tracking page of the courier service. The tracking page link can be found in the email you received from the courier service.
Alternatively for florist orders, you can specify your delivery preferences in the "Comments for the florist" field during checkout.
By taking these steps, you can ensure that your flowers are delivered smoothly, even if the recipient isn't home at the time of delivery.
At Eflorist, we strive to ensure the successful delivery of your bouquet, even if the recipient is not home. Our dedicated florists and couriers will attempt to leave the flowers with a neighbour or in a safe place. If these options are not feasible, the bouquet will be returned to the shop or depot for re-delivery on an alternative date. While we cannot guarantee the freshness of the flowers in such instances, we are committed to providing the best possible delivery experience. Your satisfaction is our priority, and we appreciate your understanding and cooperation in these situations.
If you have any questions or need further assistance regarding delivery arrangements or tracking, please don't hesitate to reach out to our customer service team. We're here to help and ensure that your floral experience with us is as seamless and stress-free as possible.
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